Duo2 Duo2 - before you buy
- Thread starter jwlalek
- Start date
Matrix10
Administrator
I'm sorry but this is starting to look like spam in our forum.
That we really do not need.
As you know I've previously tested your problem on my installation
and I could not find a problem that you write.
But regardless of
The right place for your problem still remains your vendor and VU +
because we can not help it.
Not that we do not want but we can not.
Rgd MX
That we really do not need.
As you know I've previously tested your problem on my installation
and I could not find a problem that you write.
But regardless of
The right place for your problem still remains your vendor and VU +
because we can not help it.
Not that we do not want but we can not.
Rgd MX
Perhaps you would care to enlighten us to your problem.
Are these recordedlips, from your Duo2?
Are these off FTA, Free to Air, channels, or encrypted channels?
Are you using an internal drive or a USB device?
What exactly is your problem?
Are you complaining about picture quality, audio, or something else? I'm not sitting through a 13 minute video trying to guess your problems.
I have a genuine VU+ Duo 2, running Black Hole, and haven't experienced a single problem, so far, with audio, or video, or recordings.
How are you processing your audio? Via a HDNMI lead or are you using a surround sound system?
If your supplier has sent you 3 different VU+ Duo 2 receivers, and you find them all to be faulty, more likely the problem is with your set up, or something you have done, if it's the same receiver, which they've claimed to have repaired, then the problem might be with your supplier.
If you have a friend, close by, with a satellite dish, why not try the receiver on their set up, and television, to prove the problem is with the receiver, and try their receiver on your set up, of course it would be even better if you knew someone with a VU+ Duo 2, as then you can try that on your set up.
Instead of trying to disparage a top quality receiver perhaps you should get your supplier to send you a new, tested, receiver, or track down the fault.
If you are still unable to get it working you should return it, get a refund, and buy a cheap receiver that you can use.
Are these recordedlips, from your Duo2?
Are these off FTA, Free to Air, channels, or encrypted channels?
Are you using an internal drive or a USB device?
What exactly is your problem?
Are you complaining about picture quality, audio, or something else? I'm not sitting through a 13 minute video trying to guess your problems.
I have a genuine VU+ Duo 2, running Black Hole, and haven't experienced a single problem, so far, with audio, or video, or recordings.
How are you processing your audio? Via a HDNMI lead or are you using a surround sound system?
If your supplier has sent you 3 different VU+ Duo 2 receivers, and you find them all to be faulty, more likely the problem is with your set up, or something you have done, if it's the same receiver, which they've claimed to have repaired, then the problem might be with your supplier.
If you have a friend, close by, with a satellite dish, why not try the receiver on their set up, and television, to prove the problem is with the receiver, and try their receiver on your set up, of course it would be even better if you knew someone with a VU+ Duo 2, as then you can try that on your set up.
Instead of trying to disparage a top quality receiver perhaps you should get your supplier to send you a new, tested, receiver, or track down the fault.
If you are still unable to get it working you should return it, get a refund, and buy a cheap receiver that you can use.
Found your original thread, which explains the problem:
http://www.vuplus-community.net/board/threads/audio-through-spdif-quality-issue.13740/
Perhaps the two threads should be merged.
Can you test your receiver on a friends audio system?
Did you explain the problem, in full, to your supplier, and did they test it, prior to replacing your receiver?
If you are not happy, with the receiver, why not ask your supplier to exchange it, for another receiver, that might better suit your needs.
Personally I haven't experienced any problems, but then I don't have the same audio system, as you, and I don't view youtube videos.
Hopefully you either sort out the problem, which might just be a software issue, or you find a receiver that works. either way I don't think your warning, to any potential new owner, is justified, as this problem seems to be very limited, and might be more to do with your set up than the VU+ Duo 2.
http://www.vuplus-community.net/board/threads/audio-through-spdif-quality-issue.13740/
Perhaps the two threads should be merged.
Can you test your receiver on a friends audio system?
Did you explain the problem, in full, to your supplier, and did they test it, prior to replacing your receiver?
If you are not happy, with the receiver, why not ask your supplier to exchange it, for another receiver, that might better suit your needs.
Personally I haven't experienced any problems, but then I don't have the same audio system, as you, and I don't view youtube videos.
Hopefully you either sort out the problem, which might just be a software issue, or you find a receiver that works. either way I don't think your warning, to any potential new owner, is justified, as this problem seems to be very limited, and might be more to do with your set up than the VU+ Duo 2.
Ev0
Admin
You say on your other thread, that using your Kathrein 910 and your laptop with the same files the sound issue is gone.
Have you plugged these devices into the same cables your Duo2 is using, or are they different cables on a different input on your Amp ?
Also have you plugged your Duo2 into other cables on your Amp and tried different inputs ?
And finally have you tried a different Amp with your Duo2 ?
Have you plugged these devices into the same cables your Duo2 is using, or are they different cables on a different input on your Amp ?
Also have you plugged your Duo2 into other cables on your Amp and tried different inputs ?
And finally have you tried a different Amp with your Duo2 ?
jwlalek
Vu+ User
I've done it already.
Yes I did. My box was in Germany for repair. They have replaced the motherboard saying that the problem have been resolved. I do agree they have replaced it but with no positive result.
I paid £450 to have one of the best boxes and I don't want to exchange it for a different one.
You don't need to have. It doesn't matter what hi-fi you will use. I've tested on my friend's system which is completely different to mine.
There is no software so far which could eliminate the problem.
You are wrong.
Correct
I tried everything, belive me.
Yes, I have.
Yes, I have.
Yes, I have.
Thank you guys for your answers and for your effort. I have this problem since I bought my receiver in July 2013. I tested it on different audio system, I hired brand new box from shop too. You may think that I am stupid or it's only my imagination. No, it's just maybe my ears are more sensitive then the others. I'm affraid that the warranty will expire in 9 months and the case will remain open without help from VU+ or my supplier.
All of you are very welcome in my house in Leeds (UK) to see who is right.
Matrix10
Administrator
What type of transmission do you use for Internet
for home network (wire, wifi, Powerline network adapter or something else) ??
I have a friend with a very expensive audio Installation
but not with satellite TV and not with satellite Receiver
had problems with interference from Powerline network adapter.
He was looking for a long time a source of trouble.
When I listen to your recordings (I have not listen long
but I will)
I hear in the background of such pulsating interruptions
if this is a problem that you have.
It is strange that I never heard with my testing.
I'm not a normal user already working in electronics for many years
for home network (wire, wifi, Powerline network adapter or something else) ??
I have a friend with a very expensive audio Installation
but not with satellite TV and not with satellite Receiver
had problems with interference from Powerline network adapter.
He was looking for a long time a source of trouble.
When I listen to your recordings (I have not listen long
but I will)I hear in the background of such pulsating interruptions
if this is a problem that you have.
It is strange that I never heard with my testing.
I'm not a normal user already working in electronics for many years
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jwlalek
Vu+ User
The standard one.
wifi and cable
It's more like a snap than pulsating interruptions. Just check this 6s sample, please:
Matrix10
Administrator
That's what I heard first time I think
but of course through the music in the background.
It is difficult to identify the cause
It may be inside but also from the outside.
Looks like a corrupted audio tape in 60s
My box is currently not in use
I use SoloSE
But if I have time tomorrow I will test again wit my box .
but of course through the music in the background.
It is difficult to identify the cause
It may be inside but also from the outside.
Looks like a corrupted audio tape in 60s
My box is currently not in use
I use SoloSE
But if I have time tomorrow I will test again wit my box .
You have to imagine more metallic
jwlalek
Vu+ User
Yes, always at the same points. We may think that these videoclips are just "broken" (I don't belive) and there is nothing we can do with it. But why I can't hear anything wrong when as a source I use laptop, Blu-ray, DVD, other satellite receiver (apart from Duo2), etc?
Static electricity - you have hit the bull's-eye
jwlalek
Vu+ User
Yes. I have a lot of downloaded videoclips from youtube. Some of them are free of any noise, some are more or less noisy, if you know what I mean.
It may depends on the tone or frequency of sound - I think.
Does it mean that Duo2 is more "sensitive" and I can hear something what I can not hear on different device?
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jwlalek
Vu+ User
My youtube video with a sample songs (9 songs - 13min) was recorded on my laptop through 2xRCA-mini Jack (so it's analog). My AV receiver is connected to Duo2 by HDMI cable. The same problem was also on S/PDIF connection (both digital).