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Vu solo se interference with iPhone xr

Discussion in 'Hardware: All Vu+ models' started by chrisnasah, Nov 3, 2018.

  1. chrisnasah

    chrisnasah Vu+ Newbie

    Messages:
    10
    Hello

    I have some strange issues where my new iPhone XR is interfering with my Vu solo se.

    If I press ok on remote, every time I use Face ID it mimics me pressing ok on remote. If I press volume it will mimic it, even when I lastly turn box off, everyone I use Face ID on iPhone with will turn box on and off.

    Can anyone suggest how I can stop it, driving me nuts.
     
  2. Ev0

    Ev0 Administrator

    Messages:
    2,331
    Return your iPhone XR or stop using face id.
     
  3. chrisnasah

    chrisnasah Vu+ Newbie

    Messages:
    10
    Thanks for the help NOT.

    Returning the solo se instead
     
  4. Ev0

    Ev0 Administrator

    Messages:
    2,331
    Sorry but what are you expecting me to say ?

    Your iPhone XR is obviously leaking IR signal.

    I've not seen anyone else report similar issues and I have no issue's using face id with my iPhone X.
     
  5. Alexwilmac

    Alexwilmac BH Lover

    Messages:
    2,900
    I'd try what happens disabling the BT, taken that is not a normal behaviour. I'd also search the Internet for similar issues (obviously not only involving VU+ boxes, but any devices with remote controls).
     
  6. chrisnasah

    chrisnasah Vu+ Newbie

    Messages:
    10
    when you say BT you meant bluetooth, no difference.

    I am surprised no one else having this issue using iphone XR and Vu Solo SE v2 using cable tuners.

    So just to update, phone has been swapped and had same issue, got my neighbours XR to test and same issue.

    I thought it might either be my surroundings or my box. When to a mates to test the Iphone XR on his box and had the same issue.

    Thanks

    Chris
     
  7. Alexwilmac

    Alexwilmac BH Lover

    Messages:
    2,900
    Have tried changing the remote control code? Obviously, do it either in the image and in the remote.
    To change in the remote follow your VU+ manual, where it says:

    6. System Code Change.
    You can change the system code of your VU+ remote according to the VU+ model you want to control.
    The default system code is Mode 2.

    Mode 1 : SOLO / DUO
    Mode 2 : UNO
    Mode 3 & 4 : reserved for future models.

    Press <<2 + 7>>, <HELP>, <0001 or 0002 or 0003 or 0004>

    1. Press 2 and 7 for three seconds until LED is on. 2. Press HELP
    3. Press <0001 or 0002 or 0003 or 0004>

    It's better to change the "Remote Control Mode" before in the image and then in the remote, otherwise you won't be able to control your VU+ if you do the opposite (and you'll need to use OpenWebInterface to emulate a remote!).
     
  8. Ev0

    Ev0 Administrator

    Messages:
    2,331
    The only issue with this, is when he reflashes the box next, the remote won't work, unless he changes the remote code back.

    Better to get the phone replaced with one that isn't leaking IR signal.
     
  9. Alexwilmac

    Alexwilmac BH Lover

    Messages:
    2,900
    :) Yes, you are right. But he said that another identical iPhone he borrowed has the same problem.
    After all, the reflash of the box is needed only and if he wants the new version, not after every updates. In case, after the reflash, he can use the OWIF.
     
  10. Ev0

    Ev0 Administrator

    Messages:
    2,331
    Then there is a design fault with the phone.

    Does not happen with iPhone X, XS or XS Max and they all use the same IR for face id, but don't cause this issue.
     
  11. Alexwilmac

    Alexwilmac BH Lover

    Messages:
    2,900
    And this is a really interesting thing. That's why I suggested him to also search for general problems, not only with VU+ boxes but also other devices.
     
    Ev0 likes this.

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