Vu+ Zero can't get any proper signal

[gulipin]

Hi,
My friend moved to Kuwait and took Vu+ Zero. Unfortunately it can't get any sufficient signal to work. There is also another receiver Humax HTV-1000S that works very good with that installation on HotBird 13E. When switched to Vu+ Zero - no picture on any channel on 13E. What may be the reason - too weak satellite head? Is there any difference in images that could increase sensitivity of the head of the Zero?

 

[Mick12334]

Different receivers have different satellite tuners, so some might be able to pick up a weaker signal, whereas others cannot.
Can you please post the size of his satellite dish and the signal quality readings, on the Humax?

 

[gulipin]

It's hard to say what the real signal strength is, because Humax shows 100% almost on every channel.

 

[Mick12334]

If that signal quality is even near accurate , 90%,then you should be getting a signal on your VU+ Zero, providing you have the tuner settings correct, and scanned in the channels.
What image do you have loaded, and how is your zero set up?
Is it a single LNB, connected to your satellite dish, fixed on 13E?

 

[gulipin]

What do you mean "settings correct"? I have tried many images: VTi, OpenATV, BlackHole and probably a few more. On everyone of them the same situation. I am running scanning and it finds only 124 channels - mainly Arabic. Humax finds most of all channels from HotBird.
There is only 1 single satellite 13E connected to the receiver.

 

[Mick12334]

Can you please post some channel names, frequencies, polarities, S/R. Symbol Rates, and signal quality readings, of the channels you have found, using the VU+ Zero.

 

[gulipin]

I don't know the frequencies. Internet connection is slow and it's hard to get all the things remotly, and my friends are not so good at technical point of view.
IMO this receiver is too weak for Hotbird in this location. Maybe the dish is too small for this receiver, but Humax works anyway... I am wondering if Solo2 will work there, as my friends can get it ther to Kuwait.

 

[Mick12334]

If they are receiving any channels, on 13E, then they should be able to get the rest, especially if the signal quality is anywhere near to 90%.
The problem might not be the receiver but your friends expertise.
The big difference, between the Humax, and the VU+ Zero, or other VU+ receiver, is the fact that VU+ receivers are Enigma 2 based, which means that you have to set it up, and scan in the channels, yourself, unlike the Humax, which is more automatic.
If you can contact them ask them to go into the Zero menu, Setup, Tuners & Scanning, and either try and manually input the transponder details, and scan the channels, using the lyngsat data:

https://www.lyngsat.com/Hotbird-13B-13C-13E.html

or try a blind scan, which might not find all the channels.

Your friends really need to learn more about Enigma 2 based receivers, as they are a lot different from basic plug & play receivers, and might not be suitable, for their needs.

 

[gulipin]

Look, this receiver was used in Poland and it worked perfectly. They took it to Kuwait and it can see only 124 channels, while the other tuner can see them all. My guess is that Vu+ Zero has really weak satellite tuner. What Humax is showing is once, what Vu+ is showing is something else - 25-35%...

 

[Mick12334]

Some Hotbird, 13E, channels have been reported to be broadcasting with less power, recently, as some viewers, in weaker areas, have reported losing signal, on their receivers, which could explain why your friends aren't getting the same channels, in a weaker area.
The Humax has always been good at locking on to a weaker signal, much better than most Enigma 2 receivers.
Why don't you just stick with the Humax?
Unless you can report the signal quality readings, of the channels they are receiving, on the VU+ Zero, and the dish size, that they are currently using, it is unlikely that this problem will ever be resolved.

 

[a911]

The coverage in Kuwait is good


check other Sat like 26 e badersat or 7 w. nilesat.
Then check the setting of your dish, size and LNB.

 

[AlexWilMac]

Apart from the fact you are using VTi and here is the BH or OBH forum there is something strange in the channels showed by your photo (I don't see them in my 13E list).
My suspect is that you put in the setup 7W and not 13E because, for instance, there is no Citruss TV on 13E whilst it is on 7W (or 26E, also). But Al Basira is only in 7W.

Please: post your tuners' setup.
Possibly, not by using a phone to take a picture: there a much more effective way:
just type in a browser the box IP address followed by /grab. For instance, if your box IP is 192.168.0.33

192.168.0.33/grab

and then save (right click) the picture you got.

If you people don't give us every info about your setup, it becomes a matter of wizards to help.

 

[isenguard]

I have lived in the middle east for a while.
Humax tuners are far better than Vu tuners.
When you have 90% on the Humax, you have absolutely no problem with the signal and will probably get 100% on the Vu.

I agree with Alexwilmac. These channels are not on Hotbird. Aghaby channel exists exclusively on Nilesat 7W.
You have wrong tuner settings.

 

[gulipin]

Guys, thank you very much for your interest. I have tried many images, BH too. It's just cooincidence it is somethig else now.
I have some more info.
It's a residence building, where are 200 apartments. When my friend connected Humax and started scanning, there are more than just HotBird. They have 1 cable coming int their apartment. Humax is scanning all of them. How to make Vu+ scan this?

 

[AlexWilMac]

AGAIN: please post your tuner configuration! If you have just one LNB, it must set as
Simple
Hotbird 13E

If you don't post your tuner configuration, we won't never be sure if you configured it correctly!

 

[gulipin]

OK, I sorted it out. I don't know what the actual installation is (how many satellites are connected) but I finally configured 1 on choosing appropriate port to be able to get signal from HotBird. Thanks for pointing me on the right track.

 

[AlexWilMac]

AMEN: the typical behaviour from people who ask for help without being detailed on their setup, their system and not answering specific questions from the forum's users.
Glad you sorted out, in spite of everything...