Nuisance with CI

[Catorcio]

Hello.
I am a new owner of a Duo2 (test factory image of 2016).
I have a nuisance with a (regular) TivuSat Nagravision CAM (and card).
All is working fine untill I zap on Astra channels (TivuSat channels are from Hotbird); when I zap back to TivuSat channels the CAM does not work anymore and I need to restart the stb in order to have the CAM working again.
Is this a known issue? Anything I can do about it?
Thanks in advance.

 

[AlexWilMac]

This seems an old issue, appeared for the first time with BH2.1.5, then solved, then again appeared.
I don't know if you also have a DVB-T tuner installed. If so, I suppose this problem occurs also zapping to a terrestrial channel and the zapping back to a tivusat one.
I'd try a different image, like the OBH 4.1 (update it after the install, in case) or a BH image that is, also, much better than the original VU+ one.

 

[Catorcio]

I have only one DVB-S2 tuner.
I thought I am using a BH image , isn't it the default image installed?
Could you please briefly clarify? And, furthermore, are you sure that the images that you suggest do not show the problem?
Thanks in advance.

 

[AlexWilMac]

No, BH is not the factory image although some resellers may install it in new boxes.
To know what image are you using, simply explore your menus: there is always a specific item that tells you everything about the installed software.
As far as I know the most recent images does not have this problem but, any way, there is no point in using old softwares: BH and OBH have been always developing.

 

[Catorcio]

For the record, Main menu > Information > About
reports:

Version: 2015-04-22-vuplus_experimental_factory
Image: Experimental 2016-07-01

What image is it?
Is there any command line I can use to know what image it is?

 

[AlexWilMac]

Surely, a very, very, very old image...
I advice you to install the OBH 4.1 (and to update it online after the install, of course): much lighter and updated.
You can save your channels by the specifc software for your computer, if you like.

 

[Catorcio]

Well, if it is old, it does not mean that it is bad.
For example, I am 54 and still performing very well.
... just kidding. I installed the OBH 4.1.